Getting Support

Please check our website at for all information on contacting support, support tiers, SLA's etc.

Accelerating Support

In nearly any case, a summary of the issue being faced will be requested, as well as a copy of the logs. If the logs can be provided on the initial contact with support, this often dramatically accelerates the time to resolution.

When providing screenshots, please use the screenshot tool denoted by the camera icon on the header row (shown below). This tool will capture the current page, and bundle it with the logs to provide to support.